AI PRODUCT MANAGER

PROFESSIONAL SUMMARY

Versatile professional with 10+ years of cross-industry expertise in technology, media production, education, and agile project management. Proven success in leading teams, optimizing workflows, and delivering high-impact solutions for organizations ranging from startups to enterprises. Core strengths include Scrum leadership, IT support, product development, accessibility advocacy, and multimedia production. Certifi ed Scrum Master (CSM) and CompTIA A+/Network+ professional.

CORE COMPETENCIES & ACHIEVEMENTS

Project Management & Scrum Leadership

• Served as Scrum Master for cross-functional teams at LucasArts, led Sprint Reviews for 100+ developers, consistently meeting sprint goals and improving team efficiency.
• Organized the JumpCut Conference (70+ attendees, $5K+ revenue) by managing timelines, stakeholders, and vendors using JIRA and HubSpot CRM, achieving 100% on-time launch.
• Reduced technical issue resolution time by 94% (3 days → 4 hours) by designing an issue-tracking system for freelance editing teams.
• Trained team in Scrum methodologies for Raspberry (open-source GenAI project)

Technical Proficiency & IT Support

• Used Windsurf to code Meadow Mentor and this website using React, Material UI, Tailwind, Express, MongoDB, and AI LLMs. Deployed using Docker to Google Cloud Run.
• Resolved 95% of A/V hardware/software issues on first contact for clients like eOne and Mission Control Media.
• Streamlined remote workflows during COVID-19 by onboarding 20+ users to VPNs and screen-sharing tools in 48 hours.
• Automated workflows with Python, Bash, and PowerShell (e.g., Adobe Premiere file management, backup scripts).

Product Development & Accessibility Advocacy

• Created Meadow Mentor health app conducting my own market research and user testing.
• Spearheaded DOOM 3 Closed Captioning Mod (30K+ downloads), making the game fully accessible for deaf/hard-of-hearing players. Collaborated with id Software and inspired accessibility features in AAA titles like Gears of War 5, Division 2, Tomb Raider, and Far Cry New Dawn.
• Conducted user research on titles such as Star Wars: The Force Unleashed, and SCD Guide AI app to discover usability issues and product market fit.
• Authored accessibility design documentation for Star Wars: The Force Unleashed and Tony Hawk: RIDE.

Education & Training

• Taught YouTube viewers how to use AI LLMs. https://www.youtube.com/@ReidKimball
• Launched a high school Film Program (90+ students/semester) and created multidisciplinary projects like election campaign videos for political science classes.
• Trained teams on proprietary tools at LucasArts and Buzz Monkey Software, improving collaboration and technical proficiency.
• Gave presentations, “Closed Captioning in Videogames” at Game Developers Conference, San Jose, CA (2006) and at Ohlone College (2007).

Video Production & Media Editing

• Produced 100+ TV ad spots (FOX KLSR-TV) and a documentary featured at the 2016 Eugene International Film Festival.
• Improved post-production workflows by creating user guides for HDR conforming and training teams on Avid MC’s “Bulk Edit” feature.
• Raised $11K+ via Kickstarter for documentary production and resolved copyright challenges using public domain content.

SELECTED WORK HISTORY

TECHNICAL SKILLS

Certifications: Certified Scrum Master (CSM), CompTIA Network+, CompTIA A+

Tools: AI LLMs, Windsurf, JIRA, Trello, Confluence, HubSpot, Airtable, Slack, Figma, Adobe Premiere Pro

OS/Platforms: Windows, macOS, Linux, VMware, Office 365, GSuite

Languages/Scripting: React, JavaScript, Python, SQL, Bash, PowerShell, LUA, HTML/CSS

EDUCATION

B.S. Information Technology
Rochester Institute of Technology

KEY PROJECTS